Employment Experience

Systems Development Engineer

• Work for Elastic Load Balancing Scaling & Availability Team and the EC2 Capacity Supply Optimization teams
• Key SME on each team for Region Build Automation, including building a central shared library for the ELB org
• Reduced high and low severity ticket counts on each team by roughly 50% through an increased focus on root cause resolution (both short and long term) and alarm tuning.
• Wrote several critical ops tools used to reduced troubleshooting time using public AWS SDK and internal APIs
• Act as a Change Management Bar Raiser, reviewing Changes from across the organization and ensuring the highest operational safety standards are met, and pushing teams to automate all changes/deployments safely.

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Senior Systems Engineer

• Managed/Maintained, and Architected our Virtualization Solutions, VMware/VCOPs/VCAC Private Cloud
• Managed and Architected our Storage and Backup Solutions, including Proof of Concept testing AFA
• Maintained the Linux/Unix environment for the Corporate Services business unit consisting primarily of Red-Hat, CentOS and Solaris servers.
• Managed Unix applications including DNS, DHCP, 389 Directory Services, NTP, Postfix, Apache, PHP and Tomcat
• Managed our IaaS solution using the Cisco UCS Platform (including UCS Central and Director)
• Assisted in several Datacenter Move projects, moving all assets from one DC to another with limited downtime

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Adjunct Faculty Instructor

• Taught two Linux courses, Introduction and Linux Systems Administration
• Taught A+ Certification Prep course
• Developed and Taught the Systems Virtualization course (focused on Type I Hypervisors)

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Senior Linux Engineer

• Designed and implemented the Linux-Apache-MySQL-PHP (LAMP) solution for Re:Sources
• Key contact for troubleshooting Linux servers in the environment
• Executing the planning for the rollout of Novell's Open Enterprise Server 2 (SuSE Linux Enterprise Server-based) as a replacement to the Novell Netware 6.5 File and Print environment
• Provide on-call support for over 200+ Netware and Linux servers across the US
• Help integrate new Active Directory and eDirectory based Business Units into the centrally managed eDirectory environment leveraging Novell's IDM & DirXML products

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Desktop Engineer / Release Management Analyst

• Lead the Patchlink (Windows Patching) and ePolicy Orchestrator (Virus Management) Virtual Team, which has re-implemented the Patchlink Strategy across the US, as well as aligned the policies surrounding Virus Management
• Test, package, support and maintain 400+ desktop and server applications; deploy these applications through Zenworks or through other automated means (scripting, etc) to 8000+ users across the US following our ITIL standards in change management
• Design, implement, distribute and support the Standard Image for all US Publicis Groupe Companies
• Authored several policies surrounding Desktop Management and Patch Management
• Act as a 3rd level point of escalation for incidents for all of Chicago and portions of LA and Detroit
• Author Application Documentation which assisted first and second level support teams
• Windows, Novell Netware and Novell ZENWorks System and Security Administration

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Technical Lab Supervisor

• Began as a lab attendant and promoted to lab supervisor based on exceptional work performance in May 2001
• Troubleshoot hardware and software problems as they arise
• Work as liaison between professional staff and student team to communicate issues
• Lab Team maintains 66 Windows XP systems in the lab installed with proprietary software for NIU Computer Science Department
• Provide Customer Service to a diverse student body
• Hire, train, and supervise 10-20 team members (Duties include holding meetings, disciplinary actions, etc.)
• Write multiple reports concerning general maintenance of lab, evaluations, etc.

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Computer Support Specialist

• Helped install and configure multiple systems in a campus-wide reorganization (Win98 / Win2K / WinXP Systems)
• Installed and supported proprietary software for various Departments across campus
• Worked both as a team and independently to meet all deadlines

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Human Resources Intern

• Originally began as a temporary employee in December of 1999
• Offered internship based on outstanding work performance in Summer 2000
• Completed multiple projects with Excel databases of personnel information
• Helped employees with questions concerning benefits via research when necessary
• Used time-management skills in a fast-paced business environment

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Temporary Employee

• Worked with such companies as USN, IMR, and Vanguard Financial.
• Duties included data entry, data manipulation in an accounting format, Customer Service, etc..
• Assignments lasted from a few days to a few months depending on my school schedule. (Winter Break, Spring Break, Summer Break, etc.)
• Was consistently on call for immediate placement

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Computer Support Specialist

• Performed immediate repairs on applicable systems when necessary
• Computerized many standard forms for the company into Excel and PDF documents
• Provided support for AutoCAD and standard Microsoft Office applications
• Helped formulate the plan for a company-wide computer network re-organization